In general, you can find an answer for most of your questions in FAQ. In case you are not able to find a useful
answer for your questions, please, use Q&A option to post your concerns. Then, you can get a direct answer from us.
Where can I check the delivery status?
You can check the delivery status of each of your order in ORDERmenu
Buyer is to pay the import tax(customs tax) if the customer's country levy tax one the goods.
To minimize the import tax, we are shipping our goods as a gift, and put total amount less than USD 100 in the shipping document.
If your ordered amount is more than 10KG, we pack a box less than 10KG, and mail one box per a day with own EMS number on the box.
We mail our products in a box after packing with a poly bag first.
Each piece is separately packaged in a poly bag.
Exceptionally, On-sale products put some the pieces together in a poly bag for big discount range
Do you have delivery systems other than EMS ?
If you prefer other forwarder or courier service, please, send us their contact information.
Then, we will mail to our goods to the forwarder or courier service.